Privacy Policy
This policy explains what personal data we collect, why, where it is stored and how long we keep it.
1. What we collect
Account: name, email, password (stored only as a one-way hash), phone / WhatsApp, country, company name, preferred language.
Inquiries and messages you send to sellers or to our help desk.
Orders: the car, destination port, shipping method, invoice amounts, shipping details and the documents attached to your order (for example B/L, payment proof).
Technical: login sessions and IP address for security and abuse prevention.
2. What we do NOT collect
We do not process card data or bank credentials. Payments happen outside the platform (bank transfer / escrow); we only record that a payment was confirmed.
3. Why we use it
To run your account, answer inquiries, issue invoices, track orders and shipping, prevent fraud, and meet legal obligations. Dealers see your name and messages for their cars; they do not see your payment proof.
4. Where it is stored — cross-border transfer
Our servers are located in Japan. If you use the site from another country (including Korea, Libya and others), your data is transferred to and stored in Japan. By signing up you consent to this transfer.
5. How long we keep it
Account data is kept while your account is active. After account closure, or after an inquiry or order is finished, personal data is kept for 1095 days and then deleted, unless a longer period is required by law (for example export or tax records).
6. Your rights
You can view and correct your profile at any time on the Profile page. To request deletion or a copy of your data, contact us through the Help page.
7. Email
We send service emails about your inquiries and orders. We do not send marketing email without your consent.